Privacy Policy
Last Updated: May 15, 2026
This Privacy Policy describes how Pest Solutions (“we,” “us,” or “our”) collects, uses, and protects your personal information.
Information We Collect
We collect information that you provide to us, including:
• Name and contact information (phone number, email address, physical address)
• Service address and property details
• Payment information
• Communication preferences
• Service history and account information
How We Use Your Information
We use your information to:
• Provide pest control and chemical application services
• Schedule and confirm service appointments
• Send service notifications and reminders via SMS, email, or phone
• Process payments and maintain account records
• Improve our services and customer experience
• Comply with legal and regulatory requirements
SMS Messaging Program
Purpose of Messaging
We use phone numbers collected for SMS purposes to send service notifications, appointment reminders, scheduling updates, account notifications, and customer care communications.
Standard SMS Commands
We support the following SMS commands on your behalf: START, STOP, CANCEL, and HELP.
Message Frequency
Message frequency varies based on your service appointments and account activity. You may receive up to 3 messages per appointment.
Message and Data Rates
Standard messaging and data rates may apply for SMS messages sent to and from us.
Data Sharing and Third Parties
No Marketing Sharing
Information collected will not be shared with third parties for marketing purposes.
Service Providers
We share information with service providers necessary to deliver our services, including:
• WorkWave (our CRM and SMS messaging platform)
• Payment processors
• Scheduling and routing software providers
Exclusion Clause for SMS
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
How Information Is Shared
We may share your information:
• With our service technicians to perform scheduled services
• With third-party service providers who assist in business operations (CRM systems, payment processing, SMS delivery)
• When required by law or to protect our legal rights
• With your explicit consent
Data Security
We implement appropriate technical and administrative measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
Your Rights and Choices
You have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Opt out of SMS messages by texting “STOP”
• Opt out of marketing emails by clicking “unsubscribe”
• Request deletion of your information (subject to legal retention requirements)
Access to Privacy Policy
This Privacy Policy is freely available on our company website for any consumer or vendor to access.
Exclusion Clause
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions regarding privacy, please contact us at:
Pest Solutions
2210 E. Highway 90
Del Rio, TX 78840
Phone: 830-771-9200
Email: contact@pest-solutions.com
Website: www.pest-solutions.com
By using our website, you consent to the terms of our privacy policy.